FurFelt Creations
These terms explain the basis on which FurFelt Creations provides custom pet portrait commissions. They apply together with the written quote and agreed commission details for each order.
All work is custom-made and based on submitted photographs, approved design direction, and agreed project details. The studio does not reproduce products in standard catalog form.
Customers are asked to approve the overall concept, desired size, quote, and important design notes before work begins. Each commission receives an individual completion estimate based on its complexity and the current studio queue. The studio will notify customers promptly of material delays.
Revision requests are handled according to the written quote or email agreement. Additional changes beyond the agreed scope may require an additional fee or extended timeline.
After quote approval, customers may choose full payment or a 50% deposit. In the USA, manual payment is available through Western Union or Cash App, subject to provider availability. In other supported countries, manual payment is available through Western Union or MoneyGram, subject to provider availability. Private payment instructions are provided after quote approval, and the studio verifies funds before commission-specific production begins. Any remaining balance is due after completion photos are provided and before shipping. Completed orders with an unpaid balance are held securely while the studio sends reminders and discusses a resolution; they are not automatically forfeited.
Shipping is quoted separately for each destination. Customs charges are included only where they can be quoted reliably. If an unexpected additional charge arises, the studio obtains written approval before proceeding and discusses alternatives if the charge is declined. The customer is responsible for providing an accurate delivery address and for customs requirements not included in the agreed quote. Tracking is provided when available. The studio will package items carefully and investigate lost or damaged orders promptly, offering an applicable repair, replacement, or refund.
Customer-submitted photographs remain the property of the customer unless otherwise agreed. Reference photos are used to review and complete the commission. Portfolio or marketing publication requires separate explicit permission from the customer.
A cancellation before commission-specific production begins is eligible for a refund. After production begins, any refund may deduct only documented materials, completed labor, and unavoidable commission-specific costs. The studio aims to process a valid refund request within 14 calendar days of receipt, subject to applicable law. Refunds are sent by the original payment method where supported, or by another secure method agreed with the customer.
Customers are asked to provide damage photos within 7 days of delivery where possible. This request does not limit statutory rights.
For questions, contact: furfeltcreation@gmail.com