FurFelt Creations
FurFelt Creations respects the privacy of people who contact the studio or submit a commission inquiry. This policy explains how personal information and reference photos are handled.
We may collect information including your name, email address, country, pet details, and photos submitted through the inquiry form or by email.
We use this information to respond to your inquiry, assess commission suitability, discuss your project, provide a quote, confirm timing, complete the commission, arrange delivery, and respond to customer-service requests.
Photos submitted through the inquiry form or by email are used to review your commission request and create the custom artwork. We do not use customer pet photos for marketing or portfolio display unless the customer has given separate explicit permission.
Our target is to retain reference photos for 90 days after courier-confirmed delivery or customer acknowledgment of delivery, then delete them where our systems allow. This target is subject to verified deletion capabilities in Netlify Forms, email accounts, devices, cloud storage, and backups. We may retain information where required for lawful recordkeeping, resolving disputes, or protecting legal rights. Separately consented portfolio assets may be retained for the permitted use.
If you would like to correct, update, or request deletion of your personal information or submitted images, please contact the studio by email. We will review the request and explain any lawful retention or technical backup limitation that affects deletion.
For any privacy questions, contact: furfeltcreation@gmail.com