FurFelt Creations
All FurFelt Creations custom pet portraits are made-to-order. This policy explains the commission process from inquiry through delivery.
Customers send a few reference photos and a note about the pet, style, size, and any important details. The studio reviews the inquiry and confirms whether the project is a suitable fit.
After review, the studio provides a written quote and an individual completion estimate. Small sculptures start at $300+ USD, medium sculptures at $450+ USD, and large sculptures at $650+ USD. Final pricing depends on the agreed scope, size, detail level, and time required; shipping is quoted separately. The studio will notify customers promptly if an expected completion date changes.
Before making the piece, the studio and customer agree on the design direction, size, pose, and any optional details. After quote approval, customers may choose full payment or a 50% deposit. In the USA, manual payment is available through Western Union or Cash App, subject to provider availability. In other supported countries, manual payment is available through Western Union or MoneyGram, subject to provider availability. Private payment instructions are provided by email after quote approval. The studio manually verifies receipt of funds before commission-specific production begins.
Creation timing is discussed and confirmed after the photo review, based on the size and complexity of the piece. Progress updates may be shared when relevant. When the sculpture is complete, the studio sends completion photos. Any remaining balance is due after those photos and before shipping. Unpaid completed orders are held securely while the studio sends reminders and discusses a resolution; they are not automatically forfeited.
Worldwide shipping is available. Shipping is quoted separately for each destination. Customs charges are included only where they can be quoted reliably. If an unexpected additional charge arises, the studio obtains written approval before proceeding and discusses alternatives if the charge is declined. Finished pieces are carefully packaged and shipped to the address agreed in the project. Tracking is provided when available.
Custom work is made by hand and may not always be exactly adjustable after final approval. Any revision terms should be confirmed in writing before production starts.
A cancellation before commission-specific production begins is eligible for a refund. After production begins, any refund may deduct only documented materials, completed labor, and unavoidable commission-specific costs. The studio aims to process a valid refund request within 14 calendar days of receipt, subject to applicable law. Refunds are sent by the original payment method where supported, or by another secure method agreed with the customer.
If an order is lost or damaged in transit, the studio investigates promptly and offers an applicable repair, replacement, or refund. Customers are asked to send damage photos within 7 days of delivery where possible; this request does not limit any statutory rights.
For inquiries, contact: furfeltcreation@gmail.com